Productive Conflict Resolution

Conflict is a common problem in any organization that has people. Often, leaders are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control. The good news is that an understanding of conflict, why it occurs, and how to manage it can help you turn a conflict situation into a positive opportunity for improvement. Participants will also have the opportunity to identify the key skills that they can practice to improve their ability to handle conflict in a productive way.

Objectives:

• Explain why conflict occurs.

• Recognize effective and ineffective ways of handling conflict.

• Apply the correct conflict style to use when in various conflict situations.

• Apply knowledge of the three stages of conflict to prevent unnecessary escalations.